Frequently Asked Questions
Everything you need to know about optimizing your brewing water.
What is Third Wave Water?
Third Wave Water creates mineral capsules designed to be added to distilled or reverse osmosis water, providing the ideal mineral balance for brewing the perfect cup of coffee or tea.
How do I use the mineral packets?
Simply empty one capsule into the appropriate amount of distilled or RO water (usually 1 gallon or 2 liters depending on the profile), shake well, and use the water for your favorite brewing method.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you offer subscription discounts?
Yes, we offer a 'Subscribe & Save' program that allows you to receive your mineral packets automatically every month at a discounted rate.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.